Summary
Have you ever felt as though your communication wasn’t effective? In this course you will learn failsafe ways to communicate with patients, office team, and each other. Learn the key do say/don’t say strategies that can result in case acceptance, timely payments, and effective scheduling.
Learning Objectives:
- Implement effective communication guidelines for scheduling and reducing open time.
- Discuss financial arrangements.
- Communicate when you collect from patients and insurance companies.
- Discuss treatment plans, diagnoses, etc.
- Handle objections
- Manage handoffs from clinical staff to administrative staff and vice versa.
- Turn patient needs into wants at key communication moments
